By Topic: Client Relations

Some trends, like wearable technologies, come in hot and stay relevant as far as the future can see, while other trends, like personal training and cardio, steadily change over time... View More

The best personal training programs are both intelligent and enjoyable. ... View More

I feel like a broken record when I keep saying this past year has been a wild one, but it is simply the truth. It has altered quite a bit when it comes to how we run our fitness businesses... View More

Everyone is motivated when they're winning and things are going well, but what happens when the athlete is losing, struggling outside of their sport, injured or after breaking up with their partner?... View More

Let’s take a look at how to stay relevant without risking running poor offerings or even worse, losing sales!... View More

Mental resilience plays a crucial role in achieving fitness goals, as it empowers individuals to persevere through challenges and setbacks... View More

As personal trainers, we understand that other people exert far more influence on our behaviors, actions and identity than we sometimes like to admit. From the competitive spirit that arises when work

When you think of a hero, who comes to mind? A real-life hero might be described as someone who steps up in a crisis, who is admired for courage or noble qualities, or someone who... View More

Delivering performance feedback to employees is something that few business owners or managers enjoy doing, nor are very skilled at. Being able to give effective feedback is one of the most impactful skills... View More

Referrals SHOULD be your primary source of new business. Many fitness professionals are on the hunt for the next great marketing tactic while completely ignoring the best source for business growth... View More

How do we value customer relationships? We often think of customer relationships as the thing we do to connect with our customers such as sending newsletters, thank you cards, issuing challenges and o

We celebrate our kids pretty well. As a mom of a recent high school graduate, I attended athletic, academic and scholarship banquets, grad parties and even a senior sunrise breakfast celebration... View More

Many trainers who have transitioned to online have found that the length of time clients stay is often shorter than that of offline clients. It makes sense... View More

As personal trainers, our clients only spend about two to five hours a week with us and yet we are relied upon heavily for our expertise — and with that, an expectation to deliver results... View More

The fitness industry is full of high-energy, larger than life personalities. And while the extroverted trainer may be the boldest personality in the gym, introverts are everywhere quietly making a difference

Understanding how to increase retention means understanding why members left in the first place... View More

When people talk about marketing or advertising, they are usually focused on reaching more people. While this is important, it’s only part of the equation when it comes to generating more clients

It is often said that we should give our clients “a combination of what they want and what they need.” Instead, I prefer to say training is about giving our clients “what they need to... View More

A long and happy client-trainer relationship is a crucial part of the business of personal training. Having clients that swear by you for years, are willing to pay you your price and get you referrals

We are inundated with ways to communicate with one another these days... View More